Refund policy

At ZIVON, we take pride in offering eyewear that reflects individuality, craftsmanship, and elevated design. If you are not completely satisfied with your purchase, we’re here to help.

🔁 Returns

  1. Eligibility: Return requests must be submitted within 10 business days of receiving your order.
  2. Condition: Items must be in original condition and free from any scratches, damage, or signs of wear. All original packaging and accessories must be included.

Return Approval Process:

To start a return, you can contact the specific retailer where you made your purchase, as their return policies may vary. If you purchased online from our official website, you can write to us at info@zivonz.com with the following:

  1. Your order number
  2. Clear photos of the product from multiple angles
  3. A brief explanation for the return

Once approved, you will receive return instructions.

  1. Shipping: Return shipping costs are the responsibility of the customer.
  2. Finalization:
    1. Upon inspection and approval of the returned item, a full refund will be issued.
    2. Customers must sign and date a short acknowledgment of the return, which will be kept on file.
    3. Customers must also send the original package along with all the original paperwork and receipts.

🔄 Exchanges

  1. Eligibility: We accept exchanges for only the same model within 30 days of delivery.
  2. Condition: The product must be in original condition, free from wear or damage.

Exchange Procedure:

To request an exchange, email info@zivonz.com and include:

  1. Your order number
  2. Photos of the item
  3. The reason for your exchange request

Once approved, you will receive exchange instructions.

Shipping & Fees:

Customers are responsible for all shipping and handling costs (except in special cases determined by zivonz.com).

An 8% recycling/restocking fee applies to all exchanges.

📌 Additional Terms

ZIVON reserves the right to deny any return or exchange that does not meet the above conditions.

Products damaged due to misuse, accidents, or improper care are not eligible.

Return or exchange requests outside of the stated timeframes will not be accepted.

Abuse of this policy or repeated return requests without a valid reason may result in loss of return privileges.

📞 Contact Us

Email: info@zivonz.com

Thank you for choosing ZIVON — where distinction meets elegance.